Managed IT Support

We outline a proactive and strategic approach unique to your organisation’s requirements by fostering a trusted partnership where Ada IT takes full responsibility for the health, operations, performance, and security of your ICT environment.

Free IT audit General enquiries

What’s included: Comprehensive support for your entire ICT environment

Helpdesk Support

Fast, friendly technical support for your team.

We have a team of engineers who have many decades of technical support and technical engineerig experience.

From a workstation fault, to complex network faults, we will help your business and staff stay operational 24 hours a day, 7 days a week, 365 days a year.

We go the extra mile to ensure exceptional service.

Device Management

Windows, MacOS, iOS & Android Device Management:

AntiVirus EndPoint Detection & Remediation (AV EDR)
Agent Monitoring & Agent Alerting
Scheduled Automatic Windows Updates
Microsoft InTune & Atera

Cloud Services Management

Web Hosting, Domain & DNS Management, Web Design, and Web Management all available.

Professional management of your Microsoft 365, Azure, Amazon Web Services (AWS) and Google Cloud infrastructure environments.

Architect solutions suitable for your businsess requirements, with a focused approach to reduce latency & cost while maintaining the benefits of cloud ensuring high availability and scalability.

Restructure existing cloud infrastructure to consolidate your footprint for a more streamlined and cost effective approach or contact us to discuss a green field project cloud infrastructure.

Backup & Disaster Recovery as a Service (BDRaaS)

Automated backup of virtual server environments in Hyper-V & VMWare, or cloud infrastructure within Amazon Web Services (AWS), Azure, or Google Cloud.

Defined recovery time objective (RTO) and recovery point objective (RPO) depending on your individual business requirements.

Backup of Microsoft 365 mailboxes, SharePoint, or OneDrive environments available.

Testable recovery mimicking disaster scenario.

Cyber Security

Ada IT follows the essential eight guidelines when approaching security for an organisation.

We implement Multi Factor Authentication (MFA) across all software platforms that allow for it.

Our web hosting service has an extra security layer on the hosting, so your website is protected when hosting with us.

We ensure frequent patching of operating systems, define granular conditional administraive policies, patch applications, and ensure backup and disaster recovery policies are implemented.

How it works A partnership built on trust, and exceptional service.

Tailored to Your Business
We assess your current information communications technology (ICT) environment and design a project road map that supports your business and it’s long term objectives.
Flexible Engagement
Manage your ICT services and provide an ad-hoc engagement or let us handle your entire ICT environment as your fully outsourced IT department.
Service Level Agreement (SLA)
Engagement with Ada IT, with a scope of work in a managed agreement, with response times and expected deliverables clearly defined.

General enquiries Free IT audit

Who it’s for Ideal for businesses that want reliable, scalable IT without the overhead

Small to Medium Sized Businesses (SMB) without an IT department
Receive enterprise level support without the cost of a full-time IT team.
Growing teams need scalable support
As your business grows, we scale your ICT service requirements and level of support to match.
Organisations seeking predictable ICT costing
Predictable spend with fixed monthly pricing, ensuring proactive ICT support.
Businesses migrating to or managing cloud infrastructure
An experienced cloud services provider (CSP), working with enterprise organisations in the cloud since 2018 within Microsoft 365, Microsoft Azure, Google Workspaces, Google Cloud, & Amazon Web Service (AWS).

General enquiries Free IT audit